A Framework for Deeper Client Connections in Architecture


IN THIS EDITION

  • Join Us!: Participate in an intimate panel discussion with renowned environmental and sustainability experts
  • The Hero's Journey: A Framework for Deeper Client Connections in Architecture
  • Moving the Needle With the Power of the Clock: Which content is best – Longform or Shortform?

INSIDE GĀBL

Congratulations Saundra Little!

We’re thrilled to announce that our network member Saundra Little, FAIA, LEED AP, NOMA, has been named the 2025-2026 President-Elect of the National Organization of Minority Architects (NOMA)! 🎉

As she steps into this influential role, we celebrate Saundra for her unwavering commitment to inclusive design and leadership. Please join us in congratulating her on this outstanding achievement!

THE NOVEMBER ALL-ACCESS EVENT IS AIA APPROVED!

The Gābl Media All-Access Series are exclusive events where you can get AIA credit: 1 LU | HSW for Gābl Media members

This panel discussion brings together leading experts in sustainability, architecture, and urban revitalization to explore how architects can address the growing challenges of climate change and environmental justice. From reducing carbon in the built environment to ensuring equity in urban development, the conversation will provide actionable insights on how the AEC industry can drive meaningful change.

Join us for a thought-provoking exchange on the future of sustainable design, the role of architects, and the pathways to create resilient, inclusive communities.


Guest Panel:

  • Steven Biersteker, Architect AIBC, Associate at Thinkspace Architecture, Planning, and Interiors
  • Majora Carter, real estate developer, urban revitalization strategy consultant, MacArthur Fellow and Peabody Award winning broadcaster
  • Eric Corey Freed, RA, LEED Fellow, EcoDistricts AP, LFA, ActiveScore AP, Principal, Director of Sustainability at CannonDesign
  • Farah Qadeer, RA, LEED AP, LFA, Senior Sustainable Design Project Manager at NYC School Construction Authority (SCA)


AIA Learning Objectives:

  1. Understand the Key Drivers of Climate Change and Their Impact on the Built Environment: Gain insights into the underlying causes of extreme weather events and the role architects can play in mitigating these effects through sustainable design practices.
  2. Identify Critical Factors for Reducing Carbon Emissions in Architecture: Learn the key contributors to carbon emissions within the building sector and actionable strategies that architects can implement to reduce both operational and embodied carbon.
  3. Incorporate Environmental Justice into Architectural Practice: Discover tools, frameworks, and real-world strategies to integrate principles of equity and environmental justice into architectural projects, ensuring that all communities benefit from sustainable development.
  4. Navigate Sustainability Certifications and Standards for Practical Application: Explore the landscape of sustainability certifications, and understand how to balance certification goals with budgetary and material constraints while delivering high-impact sustainable projects.

The Hero's Journey: A Framework for Deeper Client Connections in Architecture

by Randy Wilburn

Recently presented at the TEACAM event in Nashville, Tennessee by Dimitrius Lynch and myself, this innovative approach to client engagement garnered significant interest despite our brief 30-minute time slot. The overwhelming response from fellow architects confirmed what we've long suspected: the intersection of storytelling and architecture holds untapped potential for our industry.

In the world of architecture, success often hinges on more than just exceptional design skills—it's about creating meaningful connections with clients. One powerful tool that architects can leverage is storytelling, specifically through the lens of "the Hero's Journey." This timeless narrative framework, outlined by mythologist Joseph Campbell and later adapted by Christopher Vogler, offers architects a unique approach to client engagement, team inspiration, and marketing.

THE CLIENT AS HERO

Every architectural project begins with a spark—a need, a dream, or a vision. Whether it's a family seeking a larger home or a community requiring a modern gathering space, these moments mirror what Campbell calls the "Call to Adventure" in the Hero's Journey. By recognizing our clients as the heroes of their own stories, we transform the architectural process from a simple service transaction into a meaningful journey of transformation.

THE ARCHITECT AS MENTOR

In the Hero's Journey, the mentor figure plays a crucial role in guiding the hero toward success. Architects naturally fill this role, offering expertise, wisdom, and support as clients navigate the complex landscape of design and construction. This positioning helps establish trust and creates a collaborative dynamic that enhances the entire project experience.

KEY STAGES IN THE ARCHITECTURAL JOURNEY

Crossing the Threshold

The signing of contracts or breaking ground represents more than just formal procedures—these are pivotal moments where clients commit to their architectural adventure. Understanding these moments' psychological significance helps architects better support clients through major decisions.

Tests, Allies, and Enemies

Every project faces challenges, from budget constraints to unexpected site conditions. By acknowledging these challenges while emphasizing the collaborative problem-solving process, architects can help clients navigate obstacles with confidence. This stage often strengthens the client-architect relationship as they work together toward solutions.

The Reward and Transformation

The completion of a project marks more than just the delivery of a building—it represents the realization of the client's vision and often their personal growth through the process. Successful architects celebrate not just the physical achievement but the client's journey of transformation.

PRACTICAL APPLICATIONS

Enhanced Presentations

Structure client presentations as compelling narratives, with clear progression from challenge to transformation. This approach helps clients visualize their journey and understand the value of each project phase.

Team Engagement

Use the Hero's Journey framework internally to unite project teams around shared goals. This creates a more cohesive work environment and helps maintain focus during complex projects.

Marketing Impact

Transform project portfolios and social media content by highlighting client transformations alongside architectural achievements. This approach resonates more deeply with potential clients who see themselves in these stories.

BEYOND BUILDING DESIGN

The Hero's Journey framework reminds us that architecture is about more than creating spaces—it's about facilitating transformations. When architects embrace this perspective, they:

- Foster stronger client relationships built on understanding and trust

- Create more meaningful project experiences for all stakeholders

- Develop more compelling narratives for marketing and business development

During our TEACAM presentation, the most engaging discussions centered around real-world applications of this framework. Architects in attendance shared how they've unknowingly been using elements of the Hero's Journey in their practice, and how making these connections explicit could enhance their client relationships. The limited time format of our presentation only scratched the surface of this rich topic, prompting numerous follow-up conversations about implementing these strategies in daily practice.

By viewing each project through the lens of the Hero's Journey, architects can elevate their practice beyond technical expertise to become trusted guides in their clients' transformative adventures. This approach not only leads to better projects but also creates advocates for good design who share their positive experiences with others.

The power of storytelling in architecture lies not just in the tales we tell, but in how we help our clients discover and tell their own stories through the spaces we create together. As our TEACAM presentation demonstrated, there's a growing recognition in our field that the technical aspects of architecture must be balanced with the human elements of storytelling and connection.

UPCOMING EVENTS OUR NETWORK IS TALKING ABOUT

Building a Resilient Future: Architecture, Climate Action, and Environmental Justice (November 20 2024 @ 1PT/4ET )

Virtual Webinar

Dimitrius will lead a panel discussion with renowned environmental and sustainability experts. You don’t want to miss this conversation!

This exclusive conversation expands on the powerful 10-episode podcast series, Going Green, providing essential insight that will propel your career and projects forward.

We are hopeful this series will inspire more meaningful conversations about the future we’re all building—together.

Reserve Your Seat Here

CREATIVE EDGE

Got a Minute? Moving the Needle With the Power of the Clock: Which is best – Longform or Shortform?

The Sweet Spot!

It's a good idea to have a consistent average episode length so that your listeners know what to expect. How long should your episodes be? The straight answer is this – it depends.

THE PERFECT NUMBER

I know this is an annoying answer but, the ideal length for your podcast should be determined by your specific content.

A fashion or pop culture podcast would likely need less time to effectively get across the message than a scientific theory podcast.

Your podcast should be as long as it needs to be to effectively get your desired message across to your audience in an entertaining and engaging manner without going any further over that. Literally. Not. One. Second.

(Unless it's for the intro and outro, because, as producers we are suckers for a well-produced, moderately lengthy intro sequence!)

You've heard the old adage, "Leave them wanting more", right? Well, it's a popular turn of phrase because it's actually true!

Think about when your listeners will be listening. During the daily commute (around 20 minutes) is a popular podcast listening time.

Once your podcast is launched, you can track how long your audience listens to your episodes for before tuning out, to fine-tune this number.

💡STORYTELLING IDEAS THAT WORK💡

Choosing Your Episode Length Action Steps:

Think back to the past and use the space below to list some times when you consumed content similar to your podcast. This doesn't have to be a podcast. Recall how long you were able to enjoy the content. This list will help you identify some ideal lengths for your podcast.

For example: If your show is an improvement show, you can list some times when you engaged with home-improvement content. When did you stop or get distracted?

All-Star Tip: Anything from 20 to 45 minutes is within the "sweet spot" for an episode target length.

Written by ​Mark LePage, ​Dimitrius Lynch​, Randy Wilburn and Alayna Messer

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